Shopify Store Integration

Integrating your Shopify store with Chatzora transforms your AI chatbot into a fully capable store assistant. By securely connecting to the Shopify Admin API, the bot resolves order inquiries, answers inventory availability questions, and provides general shop info dynamically without human intervention.

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🚀 Key Benefits for Ecommerce Brands

• Reduce Support Tickets by 50%: Resolve the common "Where is my order?" (WISMO) queries instantly using live Shopify tracking.
• Instant Product Discovery: Allow users to search your product catalog directly from the chat window. The chatbot returns product options, pricing, and active shopping links.
• Zero-Hallucination Inventory Matching: The AI checks your real-time catalog databases before describing product availability, ensuring product recommendations match actual stock levels.

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🛠️ Step-by-Step Configuration Guide

Step 1: Create a Custom App in Shopify

1. Go to your Shopify Admin Dashboard and click Settings > Apps and sales channels.
2. Click Develop apps at the top, and select Create an app.
3. Choose an App Name (e.g. Chatzora AI Sync) and assign an app developer, then click Create app.

Step 2: Configure API Credentials & Scopes

1. Click Configure Admin API integration:
2. Enable Read Permissions (read scopes) for the following resources:
   • read_products (Access product titles, prices, descriptions, and variants)
   • read_orders (Access order fulfillment and payment status records)
   • read_merchant_managed_fulfillment_orders (Fulfillment status lookups)
3. Click Save and then click Install App in the top right corner.
4. Copy the generated Admin API Access Token (begins with shpat_). Note: This token is only displayed once.

Step 3: Connect to Chatzora Dashboard

1. Go to your Chatzora Dashboard, select your bot, and navigate to Integrations.
2. Find the Shopify Store card under Store & Utility Sync, and click Connect Platform.
3. Fill in the credentials:
   • Store Domain: e.g., your-brand.myshopify.com
   • Admin API Access Token: Paste the shpat_ token you copied in Step 2.
4. Click Save Shopify Credentials.

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💬 Core AI Capabilities

When active, the AI chatbot is automatically equipped with the following tool skills:

• checkOrderStatus(orderId, email): Searches orders matching the query and returns real-time fulfillment progress, package tracking details, and order summaries.
• searchShopifyProducts(query): Queries your active product catalog and returns matching listings, prices, sizes, colors, and direct product page links.
• getShopDetails(): Fetches shop-wide support emails, timezone, primary currency, and contact numbers.