Terms of Service

Last updated: October 21, 2026

1. Agreement to Terms

Chatzora is operated by Muhammad Usama. By accessing or using the Chatzora website (chatzora.com), Android app and our AI agent services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. User Accounts and Registration

To access certain features of Chatzora, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update your credentials as necessary. You are responsible for safeguarding your account password and for any activities or actions performed under your account.

3. Use of Services & Usage Quotas

We offer free tier accounts and premium subscription plans (Pro, Agency). Your usage is subject to the following rules:

  • You must not exceed your plan's monthly message limits, knowledge source storage capacities, or API limits.
  • You may not use our services to transmit illegal or copyright-infringing content, spam, harassment, hate, threats, graphic violence, sexual exploitation or abuse, or content involving the sexual exploitation of children. Do not use agents to facilitate these activities.
  • We reserve the right to suspend or terminate accounts that violate rate-limiting guidelines or engage in abusive activities (e.g. DDOS, security probing, script injection).

Workspace owners can report a conversation or individual customer or AI message and block visitors from the conversation controls. Blocking stops messages for that visitor identity on the agent; anonymous visitors may return using a new identity. Reports are reviewed manually by Chatzora staff, who may inspect the reported conversation and restrict abusive accounts. Reporting does not automatically remove content or replace emergency services. Contact support@chatzora.com about abuse or an appeal. We do not promise automated moderation of every conversation.

4. Your Content and Intellectual Property

You retain all ownership and intellectual property rights in the content, files, sitemaps, and text you upload as knowledge sources for your agents. By uploading content, you grant Chatzora a limited, non-exclusive license to process and vectorize the content to provide the agent and connected-channel services you request. You must have the rights and permissions needed to provide this content and any personal information it contains.

5. Subscriptions, Cancellation and Refunds

Paid subscriptions purchased through the website are handled by our merchant of record, Lemon Squeezy. The price, billing interval, limits and renewal terms are shown before purchase. Recurring subscriptions renew until canceled. Manage cancellation through the billing dashboard or the provider customer portal. Refund requests can be sent to support@chatzora.com and are subject to applicable law and the transaction terms. Mandatory consumer rights are not excluded by these terms.

6. Limitation of Liability

Chatzora is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the AI-generated agent responses will always be 100% accurate, error-free, or meet all client requirements. To the extent permitted by applicable law, Chatzora is not liable for indirect, incidental, special or consequential losses arising from use of the service. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. You should verify AI responses before relying on them, especially for consequential decisions.

7. Customer Data and Connected Services

You are responsible for giving your visitors appropriate privacy notices, obtaining permissions required for your use of their information and connected channels, and handling requests concerning your customer data. Connect only accounts you are authorized to use. Third-party services have their own terms and availability; disconnecting an integration does not remove copies already held by that provider. Our Privacy Policy explains how Chatzora handles information.

8. Account Deletion and Service Changes

You can permanently delete your account through the app settings or chatzora.com/delete-account. Review the consequences and save any records you need before confirming. Deletion removes access to your account and its workspaces across web and mobile. Provider billing records and limited records required by law may remain as described in the Privacy Policy. Account deletion does not automatically create a refund entitlement.

We may restrict access where necessary to address abuse, security risks or legal obligations. Features and availability may change; we will provide notice where required by law or the applicable subscription terms.

9. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. We will notify users of any material changes by posting the new terms on this page. Your continued use of Chatzora after any changes constitute acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at: support@chatzora.com.