WhatsApp Business Integration

Deploying your Chatzora agent to WhatsApp allows your business to engage with customers 24/7 on the world's most popular messaging app.

As an official Meta Tech Provider platform, Chatzora features 1-click Embedded Signup — allowing you to connect your WhatsApp Business number directly to your AI agent with 24/7 automated responses and real-time live inbox takeover.

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💎 Key Features & Benefits

• 1-Click Embedded Signup: Connect your WhatsApp Business Portfolio and phone number directly in seconds via Meta's secure onboarding wizard without setting up your own Meta Developer App or copying tokens manually.
• Live Inbox Takeover: View incoming chats in real-time from your Chatzora Dashboard (or mobile app). Pause the AI and reply manually to customers with human handoff whenever needed.
• Highest Open & Response Rates: WhatsApp messages enjoy over 90% open rates for high customer engagement.
• Automated Lead Capture & Actions: Collect customer contact details, schedule appointments (Cal.com), or trigger CRM workflows natively over WhatsApp.

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🛠️ Step-by-Step Connection Guide

Step 1: Prepare Your Phone Number

• The WhatsApp phone number integrated with the AI agent must be a dedicated number for your business.
• If the number is currently registered on personal WhatsApp or the consumer WhatsApp app, delete your account in the app first (Settings > Account > Delete my account) so Meta can route messages through the Cloud API.

Step 2: Open Agent Integrations

1. Log in to your Chatzora Dashboard and select your AI Agent.
2. Navigate to Integrations > WhatsApp Business.

Step 3: Connect via Meta Embedded Signup

1. Click Connect WhatsApp Business.
2. A secure Meta pop-up modal will launch asking you to log in with your Facebook account.
3. Select or create your Meta Business Portfolio and enter your WhatsApp Business Profile Name.
4. Enter your phone number and verify it using the 6-digit SMS OTP code sent by Meta.
5. Confirm permission approval for whatsapp_business_messaging and whatsapp_business_management.
6. Click Finish. Chatzora automatically configures webhooks, encrypts credentials, and activates your agent in 1-click.

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📲 Testing & Live Takeover

• AI Auto-Response: Send a message to your WhatsApp Business number from a personal phone. The AI agent will ingest the query, run RAG vector search, and reply natively on WhatsApp.
• Manual Human Takeover: Open your Chatzora Dashboard Inbox on desktop or mobile. View the customer's chat in real-time, pause the AI, and reply directly from the Chatzora Live Chat Inbox.