Facebook Messenger and Instagram
Let your assistant answer messages sent to your Facebook Page and your Instagram business account.
Your assistant can answer messages sent to your Facebook Page (Messenger) and to the Instagram account linked to it. It uses the same business information and settings as your website chat.
Before you start
- You need to be an admin of the Facebook Page.
- For Instagram, the account must be a Business or Creator account, linked to that Page. In the Instagram app, open Settings, then Messages and story replies, and allow access to messages for connected tools.
Connect
- Open Channels.
- Click Facebook Messenger or Instagram.
- Click Connect with Facebook and sign in.
- Choose the Pages (and Instagram accounts) to share, then confirm.
When you're sent back to Chatzora, the Page and its Instagram account are listed as connected.
What customers see
- Customers get answers from your assistant in the same chat.
- When the assistant can't help, it tells the customer a person will follow up, and the chat shows up in your Inbox for you to take over.
- If you reply directly from your Page's own inbox in Facebook or Meta Business Suite, Chatzora pauses the assistant for that customer.
Good to know
- Customers can be answered for 24 hours after their last message. Your team can reply for up to 7 days. After that, wait for the customer to write again.
- The assistant answers text. Photos, voice notes and stickers are saved and passed to your team.
- To stop, open the same card and choose Disconnect.